Mouse performance issue on VDA.
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Mouse pointer is not visible within a v HDX 3D pro session - Symptoms or Error |
Citrix workspace mouse pointer problem.Mouse cursor does not appear when the customer is sharing screen from Microsoft Teams.
Multiple Monitors – Mouse Cursor Out-of-Sync While Using Extended Monitors With Different DPI's
This doesn't fix anything. Hi, I am having exactly same issue here. For me I couldn't get my system to downgrade to I really need some support on this issue.
Hi, Same problem over here. We have several laptops within our company with the same issue. Only way is to downgrade to the driver version Since my windows update, I can't get it to install AMD needs to fix this. MWII requires The last WHQL was 6 months ago, it's really frustrating. Just updated to Another report send to AMD with the bug report tool for the 7th time now.
Why doesn't AMD have some kind of ticket system for support? Thank you. This has been driving me insane even with a clean ddu reinstall. Running with all modern AMD. Thanks so much. Please work on this asap. When do expect the fix will take place? I think more and more people are having this issue. We already see here people are switching to Intel just for this reason. I don't want to push but if AMD doesn't provide a fix soon, people will turn.
Not because they want to but they have to as they need to use the laptop to work. You are investigating for 3 weeks now - this must impact many individuals since it affects Citrix Workspace.
This seems to be going nowhere. Can you please provide us a timeline and expected resolution date? There is slight workaround where you can click and drag the menu slider to the other monitor. I've been using excel and chats on my right monitor for anything I want to handle important.
Would like to see this on known issues. Impact under estimated. Screenshots don't capture the issue. The user would have to take photo with physical camera.
Thus your user base has difficulty proving it to you causing difficult traversing level 1. Spot on, it is a user-end display issue that for others who do not inherently have the issue, will proceed to view your computer as working correctly when it truly is not.
I have had this issue since the end of and I have to maintain November AMD display driver for it to work with citrix without the disappearing mouse issue. Since last week I'm not able to downgrade the driver to a working version anymore. This occured after the most recent Windows 11 updates. We had to buy new laptops with Intel to avoid problems for the users in our company. Right now we have 6 new laptops with AMD we cannot use. So this is getting really annoying! Since then I have the same issue and it makes working quite hard.
Is their an ETA on when this will be fixed? This needs sorting as a priority as we are getting loads of complaints. I will be sending the last batch of laptops back to the supplier and choosing laptops which are intel based. Please can we get an indication on when this will be fixed so we can communicate this to our users. With this old driver, I can connect my workspace with normal cursor.
The good part for this is that there is no reboot needed. I've tried the settings, but if I complete it like above. I can only use one of the three display I have. Is there another solution? Downgrade to older drivers was not the correct solution. Oh my gosh ninetiger you saved my rear! This was happening to multiple users in Microsoft Azure Virtual Desktop. I've had the issue as described across Win10 and Win11 over XT and the only driver which supports a visible mouse cursor in full screen citrix workspace is Hoping for a fix soon.
Having exactly the same issue as described by other users. The rollback worked for a period of time, but not recently. As a poor temporary workaround guys - you can try turning on the point trailer. It's not great and a bit laggy for me - but am using this till AMD can get a hotfix out. Sign In Help. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Adept I. Invisible mouse pointer citrix workspace. AMD Drivers: All forum topics Previous Topic Next Topic. Just tried version Back to Another link on reddit with the same problem, OP reverted drivers and issue fixed. In response to MadMess. Journeyman III. Still waiting for an update to fix this permanently, it is getting really annoying.
In response to Tuinie. There are other AMD users having same problem. AMD or Citrix really need to sort this out. Community Manager.
Thanks for the posts. We are aware of this issue and are investigating. Thanks for letting us know! I hope it can be fixed soon. Is there an ETA so that I don't have to check everyday at least?
This is very frustrating In response to Heial As soon as I have an update to share, I will update this thread. In the meantime, can try to change the Citrix session to windowed mode to see if that helps. In response to urbancapt. In response to ninetiger. Hi, how do you deal with the problem when you have more then one display? In response to DerITler. The reg key method below from newby works for me.
Deleted post.. In response to jin Thank you! I can confirm this works with This sounds similar to an issue with some web sites on ms edge.
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